Orders
Browse on samrajewelry.com to find the design/s you would like to purchase.
1. Click on the design then on the “Add to Cart” button to place it in your Shopping Cart.
4. Click on "Checkout" botton and follow by entering your shipping details
5. Follow the directions through the checkout process to complete your order.
Shortly after, you will receive a confirmation email. As soon as the order is shipped, we will notify you with a shipping confirmation email
You will receive an email with your shipping tracking information as soon as your order has been processed. You will be able to check the delivery status of your order by clicking on the tracking number sent in the email.
You can contact our customer care team to assist you edit your order if it has not been dispatched.
We currently accept payments through Visa, Mastercard, American Express, PayPal, Apple Pay and Tabby installement payments
Taxes are calculated and added at checkout
Shipping
Shipping is complimentary for all orders.
USA: 4-8 day delivery across the USA
No.
Yes, we ship to all coutries that do not have an import restrictions/ prohibitions on 18K gold and diamonds jewellery.
RETURNS
We have no question asked returns within 14 days from the of delivery. Learn more on our return & exchange policy.
USA: 15 USD Return & Exchange
Learn more on our return & exchange policy.
You may contact us by email customercare@samra.com, providing your name and your online order number and will send you a confirmation of your exchange or return request.
Once the order is returned and approved, you will receive your refund within 10-14 days. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as its managed by the Cardholder's issuing bank.
We have no question asked exchange within 14 days from the of delivery. Learn more on our return & exchange policy.
Yes, You may contact us by email customercare@samra.com, providing your name and your online order number and will send you a confirmation of your exchange or return request.
GIFTING
Complimentary Samra gift packaging with every order.
Receive your Samra creation in carefully hand-wrapped packaging with the signature jewellery box and hand-written compliments card.
Yes, You can exchange within 14 days from the of delivery. Learn more on our return & exchange policy.